Policies & Reporting Tools

Education Programs: AR, Backcountry Ski, BCEP, Canyoning, FM101, IAC, ICS, Nordic SS, Steep Snow and Ice

Cancelling or withdrawing your application prior to acceptance will produce no charge to your credit card; the card on file will be charged upon acceptance into the program.

For cancellation requests after acceptance, the following policy applies:

• Cancellations received at least 14 days prior to the class start date may request a refund, less a $50 nonrefundable application fee.
• Cancellations received less than 14 days and greater than 7 in advance of class may request a 50 percent refund.
• Cancellations received less than 7 days prior to the start of the class, no-shows, or withdrawals after the class begins will not be issued a refund. Some programs offer installment plans for payment- if you withdraw from the course after the refund period has passed, you remain responsible for the full course fee you agreed to pay.
• Requests to cancel due to medical reasons will be considered on a case-by-case basis and incur an administrative fee. To request a refund, cancel your application and reach out to finance@mazamas.org with details for consideration.

Cancelling or withdrawing your application prior to acceptance will produce no charge to your credit card; the card on file will be charged upon acceptance into the program.

For cancellation requests after acceptance, the following policy applies:

• If you are accepted into a skill-builder and withdraw or cancel 7 days or more from activity start, you are eligible to receive a 75 percent refund.
• If you are accepted into a skill-builder and withdraw or cancel less than 7 days from the activity start, no refund is available.
• Requests to cancel due to medical reasons will be considered on a case-by-case basis and incur an administrative fee. 
• To request a refund, cancel your application and reach out to finance@mazamas.org with details for consideration.

Activities include climbs, hikes, backpacks, and snowshoes only.

Activities are put on by volunteer leaders and are dependent on weather conditions and other circumstances. Cancelling or withdrawing your application prior to acceptance will produce no charge to your credit card; the card on file will be charged upon acceptance into the activity if there is a fee associated with it.

For cancellation requests after acceptance, the following policy applies:

• If you are accepted on an activity and withdraw or cancel 10 days or more from activity start, you are eligible to receive a 75 percent refund.
• If you are accepted on an activity and withdraw or cancel less than 10 days from the activity start, no refund is available.
• If you are accepted on an activity and the activity is canceled by the Mazamas, you will receive a full refund minus the pre-paid fees incurred.
• Requests for refund due to medical reasons will be considered on a case-by-case basis and incur an administrative fee. 
• To request a refund, cancel your application and reach out to finance@mazamas.org with details for consideration.

Cancelling or withdrawing your application prior to acceptance will produce no charge to your credit card; the card on file will be charged upon acceptance into the program.

For cancellation requests after acceptance, the following policy applies:

• If you are accepted and withdraw or cancel 7 days or more from activity start, you are eligible to receive a 75 percent refund.
• If you are accepted and withdraw or cancel less than 7 days from the activity start, no refund is available.
• Requests to cancel due to medical reasons will be considered on a case-by-case basis and incur an administrative fee. 
• To request a refund, cancel your application and reach out to finance@mazamas.org with details for consideration.

Our WFA and WFR courses are offered in partnership with an outside certifying organization; the Mazamas incur royalty fees and administrative costs. This course requires online pre-work that must be completed by the stated deadline on the application page prior to the in-person portion of the course.

• Cancellation requests received once a Base Medical account has been created and at least 14 days prior to the class start date may request a refund, less a nonrefundable application fee below.
  • WFA non-refundable application fee: $95
  • WFR-R non-refundable application fee: $125
  • WFR non-refundable application fee: $225
• Cancellations received less than 14 days and greater than 7 in advance of class may request a 50 percent refund.
• Cancellations received less than 7 days prior to the start of the class, no-shows, or withdrawals after the class begins will not be issued a refund. 
• Refunds are not available in instances when pre-work is not completed prior to the deadline.
• Requests to cancel due to medical reasons will be considered on a case-by-case basis and incur an administrative fee. 
• To request a refund, cancel your application and reach out to wfaregistrar@mazamas.org with details for consideration.

Cancelling or withdrawing an Outings application prior to acceptance will produce no charge to your credit card; the card on file will be charged upon acceptance into the Outing. 

Please review the Outing you are applying for regarding specifics on the program’s individual cancellation policy.

Round the Mountain is made possible by months of planning and dedicated volunteer leaders, and is subject to cancellation due to weather or other unforeseen circumstances. Cancelling or withdrawing your application prior to acceptance will produce no charge to your credit card; the card on file will be charged upon acceptance into the program.

Please note that non-refundable processing and administrative fees apply to all cancellations, as these costs are incurred upon acceptance.

For cancellation requests after acceptance, the following policy applies:

• Refund requests for cancellations prior to July 15 are subject to a $100 processing fee.
• Refund requests after July 15 are not eligible for an automatic refund. A 50 percent refund may be issued if the spot can be filled by another participant. The Mazamas will make every effort to do so.
• Requests to cancel due to medical reasons will be considered on a case-by-case basis and incur an administrative fee. 
• To request a refund, cancel your application and reach out to finance@mazamas.org with details for consideration.

Mazama programs may be modified, postponed, rerouted, relocated, or cancelled due to weather, natural disaster, environmental hazards, land management closures, insufficient volunteer staffing, or other unforeseen circumstances.

When a program or activity is modified or canceled, every effort will be made to provide a comparable experience whenever feasible. Depending on the nature of the program, participants may be offered one or more of the following:

• A change in location, such as moving all or part of the experience indoors when appropriate.
• A transfer to a future offering, when available.
• A partial make-up session or alternative program component.
• A refund in accordance with the applicable cancellation and refund policy.

While changes to planned activities are disappointing to all involved, these decisions are made to support the well-being of participants and volunteers while responding responsibly to changing conditions.